Support
FAQ
How can I place an order?
To place an order, simply browse our website, add the products of your choice to your cart, and follow the ordering process. You will need to create an account or log in if you already have one.
What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard, etc.) and bank transfer.
Do the prices displayed on the website include VAT?
No, all prices displayed on the website are exclusive of tax. VAT will be added and clearly displayed in your shopping cart summary before you confirm your order.
Can I modify or cancel my order after placing it?
Once the order has been confirmed, it is sent to our warehouse for rapid preparation. For this reason, it is generally not possible to modify or cancel it. If you need to make an urgent change, please contact us immediately by phone. We will do our best to help you, but we cannot guarantee that the change will be successful.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can then track the delivery of your package directly on the carrier’s website (UPS, FedEx, etc.).
Why do I need to create an account to see your prices?
For confidentiality and business policy reasons, our public prices are exclusively reserved for registered professional customers. By creating an account, you gain access to our full catalog with the associated pricing and can place orders easily.
I am a professional, how can I obtain a reseller price?
If you would like to benefit from our reseller prices, you must apply to open a professional account using this link. Simply fill out the form provided for this purpose. Your application will be reviewed by our team and, once approved, your professional prices will be applied to your account within 24 hours. You will be notified by email as soon as your reseller status is activated.
How can I contact you if I have further questions?
If you have any questions about our products, your order, or any other inquiries, please do not hesitate to contact us. Our team is available through the following channels:
- Phone: +3 (0) 7 44 97 94 00
- Email: Contact Form
- WhatsApp: here
We will endeavor to respond to you as soon as possible.
DOCUMENT DOWNLOADS
Download instructions and other documents related to our products:
Technical data sheets
Misting application sheet
Instruction manual
Catalog
TUTORIALS
Access our tutorials to help you use and maintain your misting systems:
Spare Parts and Maintenance
Check out our spare parts and maintenance products category.
Need help? Contact our support team:
Response within 72 hours
